Reference

Support and glossary

Channels, hours, what to attach, and the DICOM terms used above.

Slack: a shared channel is provisioned per customer engagement for questions and incident coordination during business hours.
GitHub Issues: github.com/HeartWise-AI/pacs-ai-backend/issues for reproducible bugs and feature requests. Never include PHI or customer-identifying information.
Hours: best-effort, Eastern Time, Monday to Friday. Contractual SLAs are negotiated per engagement.
Research access and demo: the Research access tier is free for clinicians, researchers and institutions; try the hosted demo at demo.pacsai.co or contact us.

docker compose logs --since 1h > pacs-ai-logs.txt
docker compose ps > pacs-ai-status.txt
docker compose images > pacs-ai-versions.txt

Term	Meaning
AE Title	DICOM Application Entity Title; the identifier DIMSE peers use for each other
C-FIND, C-MOVE, C-STORE	DICOM query, retrieve-instruction and store services
Candidate	The control-plane record for a study under ingestion
Tenant	An isolated customer or organization scope; every record carries a tenant ID
Modality	A DICOM source type (CT, US, XA) and, in Orthanc terms, a configured remote DIMSE peer